Well, you did not say what pocket pc you have but many of them will not activate the "buttons" if an active internet connection is not available.
To send or receive email, you have to have an active internet connection for the mail to be sent. Some pocket pc's check to see if one is active and if not the email functions are not enabled.
You also have to setup the units email information first, username password servers etc.
Hope that helps, let us know the make model, we might can be of more help.
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